Frequently asked questions
Starting your own business, and changing the way we do things can be daunting, which is why at Carleton Connections we want to assure you that if you choose to work with us, we are there to offer a guiding hand and honest advice, to ensure you get off to the best possible start in your new career. Below we have compiled a list of frequently asked questions to help you make your decision. If there is a question you don't see below, please contact us, and we will do our best to help you
Would I be an employee?
No - All our work from home roles are on a self employed basis. Carleton Connections can point you in the right direction to register with HMRC, and also recommend a good accountant
Does it cost anything to start working?
Apart from the equipment you will need, which you can find out about by clicking here, you will need to pay for your training with Arise, which is usually around £50. You may need to apply and pay for a DBS check, as you will be accessing confidential data. Once you are registered, you can check the client specific details for more info
Am I guaranteed hours?
You won't be guaranteed hours, but will need to work an agreed minimum number each week. Hours are released in advance, so as long as you are organised and forward plan, you shouldn't have any issues getting the right hours for your work life balance. A note on hours - we call them hours, but they are actually released as 30 minute slots, so make sure you bear this in mind - if you select a full day, you will have to work the full day, so make sure you factor in breaks!
What's the pay like?
You will be paid fortnightly, direct into your account.
Pay depends on the client, and specific role you service. Pay starts at £9.50 per hour (£4.75 per half hour interval), but this can easily be boosted by hitting agreed targets, such as sales, number of queries answered, average call times and others. Depending on your chosen client, you could be earning £10+ an hour - just for sitting in your own house!
Are there ongoing costs?
Once you are certified there are bi-weekly fee's of £10 to Arise for the use of their software platform, and £10 to Carleton Connections Ltd, which covers the costs of us compiling your invoices, and offering support to get you up and running, as well as ongoing advice where you need it
Is there support available - or am I on my own?
The Arise Platform is a very supportive environment, the training is all working from home, and for the most part it is an online classroom environment, with a lead trainer and plenty of other people like you - new to the system. After your training is complete, you are given full support while working, and regular one to one performance reviews, giving you clear goals to work towards. As well as this, you also have us at Carleton Connections, who are on hand to answer any questions and offer impartial advice based on our experience with Arise. Remember - there is no such thing as a silly question, and if we don't know the answer - we'll certainly find out!